pricing

Pay as you Grow. Unlimited users for all pricing plans

How many customers do you have?

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For big companies

Enterprise

Get even more powerful customer support tools customized to your company's exact needs

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What’s included
  • Omnichannel support via email, social media, SMS and WhatsApp
  • Broadcasting tools
  • Unlimited team accounts
  • Custom Omnichannel Chatbot
  • Reports & Analytics
  • Dedicated Support
  • Custom Integrations
  • Staff Training & Onboarding
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Add-on Services

WhatsApp, SMS, and Chatbot carry additional charges, top up your wallet to support additional services.

SMS

Financial Route / Delivery to DND Numbers
NGN 3.50
USD 0.008
Marketing Route / Delivery to DND Numbers
NGN 2.50
USD 0.006

WhatsApp

WhatsApp API

NGN 50,000 per month
USD 118.43
Business Initiated Conversations
NGN 38.5 per conversation
USD 0.091
User Initiated Conversations

NGN 28.5 per conversation
USD 0.068

Chatbot

One-time Implementation Fee
TBD

Add-on Services

WhatsApp, SMS, and Chatbot carry additional charges, top up your wallet to support additional services.

SMS
Overage charges are applied automatically when the allowed number of customers is exceeded.
$0.09 per
$0.06 per
Whatsapp business
The first 1000 conversations every month are free.
$0.0088 per
$0.0059 per
Chatbot
One-Time Implementation Fee Dependent on Bot Requirement
TBD

Frequently Asked Questions

How can I pay?

You can pay for invoices on the platform via Paystack or by adding a card to be debited automatically. Invoices can also be settled from funds in your wallet.

Can I upgrade or downgrade my subscription?

Yes, you can. Kindly contact customer support for more details.

Can I cancel my subscription?

To cancel your subscription, go to Settings > Channels then delete active channels or contact customer support

How do you protect customer's data? 

OneRoute is NDPR compliant, thus all customers' data is protected according to the stipulated data protection guidelines. 

When will I be charged?

You will first be charged at the end of your trial period and subsequently at the end of every month.

How to buy additional SMS or WhatsApp credits?

Kindly fund your wallet to access additional credits.

Can I just do a bank transfer?

Yes, you can. Kindly contact customer support for bank details.