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Deliver exceptional customer engagement on

OneRoute is a customer success platform that helps African businesses communicate better with customers on WhatsApp, SMS, Social Media, Email and Livechat from one dashboard.

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Trusted by progressive businesses across Africa

Deliver exceptional customer service on

OneRoute is a customer success platform that helps teams, big and small, communicate better with customers on Whatsapp, SMS, Social Media, Email and Livechat from one dashboard.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Trusted by progressive businesses across Africa

153027

Customers reached

150204

Ongoing Conversations

258

Users
Respond to your customers quicker and increase customer satisfaction
Manage your customer support all in one place with the right tools

See and attend to all customer chats, DMs, emails, and comments from a single, unified inbox. Assign customer conversations to team members.There are no limits to how big your team can be.

Respond to customers in minutes, not days

Reduce response & resolution times with canned responses, chatbots, auto-responders, and office hour away messages.

Access customer information from other existing platforms

Already using a customer support solution, a CRM? Integrate your existing CRM to OneRoute to easily keep conversations going. Migration is also super easy.

Gain insights into your support team's work

Measure customer satisfaction, response & resolution times, and individual agent performance across all channels from one dashboard.

Create promotional campaigns

Broadcast important updates and offers to your customers on WhatsApp, SMS and Email all at once. The perfect tool for mass marketing.

Connect with customers on their preferred channels

OneRoute prioritizes the African market by integrating with popular and local communication channels.

How it Works

Get started with providing support in 4 easy steps

1

Create account

Getting started is super easy. Sign up for a trial period. No card required.

2

Connect channels

Easily set up your communication channels - no engineering personnel required.

3

Onboard team

Send invites out to colleagues via email to get them into your team

4

Start speaking

Start the conversation between your customers and your team

Frequently Asked Questions

Can I initiate conversations from OneRoute?

Yes, conversations can also be started from OneRoute.

Can I send WhatsApp broadcasts?

Yes. OneRoute allows you send personalized, multimedia WhatsApp broadcasts.

How is OneRoute different from Intercom/FreshDesk/ZohoDesk?

OneRoute takes a modern conversation based approach to customer success, prioritizing local channels your customers are already familiar with. It is also much easier to get started. You can get started using OneRoute in minutes and not days.

Additionally, OneRoute does not charge per user, allowing you to scale your team to as many people as are required to engage with your customers without incurring costs.

How do you charge?

You can get started for free with OneRoute if you’re conversing with less than 100 customers. Our paid plans are a monthly subscription fee based on the number of customers you converse with. For more information on pricing please see the pricing page.

Is an engineering team required?

No, there’s no engineering required. Anyone can get started using OneRoute

Does it work on a mobile phone?

Yes OneRoute can be used from a mobile device. We also have mobile apps coming soon.

Customer stories

1/3

Traction Apps keeps response times under 5 minutes

OneRoute allows us to receive, respond to, and create tickets for customer messages from WhatsApp, Facebook, Instagram, E-Mail, all from one interface. They also have a very available team that listens and does not stop until they have resolved or met our needs.

Victoria Ekanem, Head of Business Operations.
2/3

AjoCard reduces agent resolution time by 83%

OneRoute gives our agents and customers the ability to reach us quicker and get answers faster. The solution is straightforward and helps us meet our customer interaction, retention and satisfaction needs.

Folashade Buoro, Head ofCustomer Relationship Management
3/3

Autochek sees 18% Increase in agent productivity

OneRoute allows our agents to process 18% more customer enquiries and complaints daily. Thus enabling significant savings on staffing costs

Chetan Seth, Director at Technology.
TRUSTED BY
Leading businesses across Africa

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