OneRoute is a business messaging solution that helps African businesses turn leads, users and contacts into repeat customers.
OneRoute is a customer success platform that helps teams, big and small, communicate better with customers on Whatsapp, SMS, Social Media, Email and Livechat from one dashboard.
See and attend to all customer chats, DMs, emails, and comments from a single, unified inbox. Assign customer conversations to team members.There are no limits to how big your team can be.
Reduce response & resolution times with canned responses, chatbots, auto-responders, and office hour away messages.
Already using a customer support solution, a CRM? Integrate your existing CRM to OneRoute to easily keep conversations going. Migration is also super easy.
Measure customer satisfaction, response & resolution times, and individual agent performance across all channels from one dashboard.
Broadcast important updates and offers to your customers on WhatsApp, SMS and Email all at once. The perfect tool for mass marketing.
Get started with providing support in 4 easy steps
Getting started is super easy. Sign up for a trial period. No card required.
Easily set up your communication channels - no engineering personnel required.
Send invites out to colleagues via email to get them into your team
Start the conversation between your customers and your team
Yes, conversations can also be started from OneRoute.
Yes. OneRoute allows you send personalized, multimedia WhatsApp broadcasts.
OneRoute takes a modern conversation based approach to customer success, prioritizing local channels your customers are already familiar with. It is also much easier to get started. You can get started using OneRoute in minutes and not days.
Additionally, OneRoute does not charge per user, allowing you to scale your team to as many people as are required to engage with your customers without incurring costs.
You can get started for free with OneRoute if you’re conversing with less than 100 customers. Our paid plans are a monthly subscription fee based on the number of customers you converse with. For more information on pricing please see the pricing page.
No, there’s no engineering required. Anyone can get started using OneRoute
Yes OneRoute can be used from a mobile device. We also have mobile apps coming soon.
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OneRoute allows us to receive, respond to, and create tickets for customer messages from WhatsApp, Facebook, Instagram, E-Mail, all from one interface. They also have a very available team that listens and does not stop until they have resolved or met our needs.
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OneRoute gives our agents and customers the ability to reach us quicker and get answers faster. The solution is straightforward and helps us meet our customer interaction, retention and satisfaction needs.
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OneRoute allows our agents to process 18% more customer enquiries and complaints daily. Thus enabling significant savings on staffing costs
Get a free customer success audit so you can begin to understand how well you help your customers succesffuly reach out to you.
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