Manage all your customer calls and messages in one place

A customer communications platform for personalized support, sales, marketing, and transactional messaging across WhatsApp, SMS, and Voice.

Used daily by fast growing businesses

Deliver exceptional customer service on

OneRoute is a customer success platform that helps teams, big and small, communicate better with customers on Whatsapp, SMS, Social Media, Email and Livechat from one dashboard.

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Trusted by progressive businesses across Africa

Deliver high quality customer interactions at lower costs

One Route to all customer conversations.

Enable your team start, see and attend to calls, WhatsApp, and DMs in one unified inbox.

Run personalized WhatsApp and SMS campaigns.

Send targeted promotions, onboarding messages, downtime alerts and track campaign effectiveness.

Measure team performance

Track customer satisfaction, response & resolution times, individually and team-wide from one dashboard.

Respond to customers in minutes, not days

Reduce response & resolution times with canned responses, chatbots, auto-responders, auto-assignments and office hour away messages.

Create promotional campaigns

Broadcast important updates and offers to your customers on WhatsApp, SMS and Email all at once. The perfect tool for mass marketing.

How it Works

Get started with providing support in 4 easy steps

Create account

Getting started is super easy. Sign up for a trial period. No card required.

Connect channels

Easily set up your communication channels - no engineering personnel required.

Onboard team

Send invites out to colleagues via email to get them into your team

Start speaking

Start the conversation between your customers and your team

Frequently Asked Questions

Can I initiate conversations from OneRoute?

Yes, conversations can also be started from OneRoute.

Can I send WhatsApp broadcasts?

Yes. OneRoute allows you send personalized, multimedia WhatsApp broadcasts.

How is OneRoute different from Intercom/FreshDesk/ZohoDesk?

OneRoute takes a modern conversation based approach to customer success, prioritizing local channels your customers are already familiar with. It is also much easier to get started. You can get started using OneRoute in minutes and not days.

Additionally, OneRoute does not charge per user, allowing you to scale your team to as many people as are required to engage with your customers without incurring costs.

How do you charge?

You can get started for free with OneRoute if you’re conversing with less than 100 customers. Our paid plans are a monthly subscription fee based on the number of customers you converse with. For more information on pricing please see the pricing page.

Is an engineering team required?

No, there’s no engineering required. Anyone can get started using OneRoute

Does it work on a mobile phone?

Yes OneRoute can be used from a mobile device. We also have mobile apps coming soon.

Customer stories

1/3

Traction Apps keeps response times under 5 minutes

OneRoute allows us to receive, respond to, and create tickets for customer messages from WhatsApp, Facebook, Instagram, E-Mail, all from one interface. They also have a very available team that listens and does not stop until they have resolved or met our needs.

Victoria Ekanem, Head of Business Operations.

2/3

AjoCard reduces agent resolution time by 83%

OneRoute gives our agents and customers the ability to reach us quicker and get answers faster. The solution is straightforward and helps us meet our customer interaction, retention and satisfaction needs.